Privacy Policy

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Focus Health and Safety Solutions Limited takes the privacy of its customers very seriously and the security of your personal information is extremely important to us.

This policy together with our Focus Cookie Policy and our Website Terms of Use sets out what information we collect about you, and how it will be used and stored by us when you use our Focus websites, contact us electronically, visit our stores or contact us by telephone…

By making a purchase of goods or services from Focus, providing your contact details to us in-store, visiting www.focustore.com, registering an account, placing an order or communicating with Focus online by telephone you are accepting and consenting to the practices described in this policy.

When we say ‘we’, ‘our’, ‘us’ or ‘Focus’ in this policy we are referring to Focus Health and Safety Solutions Limited.

For the purpose of the General Data Protection Regulation (EU 2016/679), the data controller is Focus Health and Safety Solutions Limited. Registered Office: 115 Grosvenor Street, Bolton BL4 8DP. Registered number 11489611 (England and Wales).

What information do we collect?

When you register for our services either online or within our auction centres you may provide us with:

• Personal Information to include: Contact      telephone numbers, addresses, email addresses and proofs of identification
• Account login details to include an email      address and password

When you buy through our online store:

• Information about your purchases (for example,      what you bought, when and where you bought and how it was paid for)
• Information about your online browsing      behaviour on our websites and when you click on one of our online      advertisements
• Information about any devices you have used to      access our websites to include, but not limited to:
• Make & model of the devices
• Operating System
• IP Address
• Browser type
• Mobile device identifiers

 When you contact us or take part in any promotions, competitions, surveys or reviews we may collect:

• Personal Information to include: Contact      telephone numbers, addresses, email addresses
• Details on other services you may use
• Your review and feedback on how we can improve      our services

Other sources of personal

We may use personal data from other external sources, specialist information companies, online media channels, retail partners and public registers. This information is used for:

• Review or improve the accuracy of the data we      hold
• Measure and improve our marketing      communications

How and why we use the information we collect

Makes our services available to you

To facilitate in providing our services, we are required to gather information to, manage the accounts you hold with us, process your orders and ensure we have the correct contact information through any SMS/automated call and address validation systems.

 Manage and improve the services we provide

For our online services we utilise a number of in-house and third-party services to ensure that we provide the best possible facilities for all our website users, ensure our systems are working optimally and receive information on any potential issues that may arise from our services. This is done through cookies and third-party tracking facilities.

 Detection and prevention of fraud and crime

As part of our registration process, you are required to provide us with proof of identification for your address and photograph ID. These are required to ensure the information we receive during the registration process is accurate.

 Personalisation of our services for you

We may use the information we collect to personalise any offers or similar purchases to assist in your bidding experience with us.

We may also utilise this information to tailor any marketing communications to include: email, post or online advertising.

 Facilitate contacting and interacting with us

We may need to contact you by telephone, email and post with regards to any outstanding purchases you have with us.

Manage or inform you of any promotions, competitions or offers you have entered into with us.

Invite you to take part in any surveys, reviews or other market research activities carried out by ourselves or through a third-party provider.